An unsolved problem

I hate it when I leave a customer site with an unsolved problem.

Luckily, it is not often that it happens though

The error message is as follows:

Faulting application w3wp.exe, version 6.0.3790.0, stamp 3e8000e6, faulting module oranls10.dll, version 0.0.0.0, stamp 42bf4420, debug? 0, fault address 0x000301f6.

This is from an application called Ephorte.